Yes. If you’re not happy with your purchase, you can return it within 30 days of delivery.

Items must be unused and returned in their original condition, including original packaging in resalable condition, and accompanied by proof of purchase from sasni.com.

Please contact our Customer Service team at hello@sasni.com for return instructions before sending your item back.

Change-of-mind return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service and keeping your tracking details until your return has been received and processed, as we’re unable to accept responsibility for returns lost in transit before they reach us.

Original shipping costs are non-refundable unless the return is the result of an error by Sasni or you are otherwise entitled to a remedy under applicable consumer law.

If your Sasni item arrives faulty, damaged or different from what you ordered, please contact our Customer Service team as soon as possible after delivery so we can resolve it quickly. Where possible, we recommend notifying us within 7 days of delivery.

To help us assess the issue, please email hello@sasni.com with:

• Your order number
• The email address used to place the order
• Photos or videos clearly showing the issue, where applicable

If your claim is approved, we’ll provide an appropriate replacement, refund or store credit in accordance with your rights under applicable consumer law and any applicable product warranty.

If your parcel appears to be lost in transit, please contact us at hello@sasni.com.

We’ll investigate with the carrier and arrange an appropriate resolution once we have more information.

Please contact our Customer Service team at hello@sasni.com with your order details and photos or videos clearly showing the issue.

Our team will assess the item in accordance with any applicable product warranty and your rights under consumer law. Where required, we may ask for additional information or for the complete product to be returned for further assessment.

Normal wear and tear, cosmetic changes that occur through normal use, or damage caused by misuse are not covered under our warranty.

If an item was purchased as part of a bundle or set, only the affected item will be assessed.

1. Contact our Customer Service team at hello@sasni.com with your order details.
2. Wait for return instructions from our team before sending your item back.
3. Pack your item securely, including its original packaging where required.
4. For change-of-mind returns, send your return using a tracked shipping service and keep your tracking details.
5. Once your return has been received and inspected, we’ll process your refund, replacement or other applicable remedy.

Please don’t send your item back before contacting our team.

Original shipping costs are non-refundable for change-of-mind returns.

If your item is faulty, damaged, incorrect or you are otherwise entitled to a remedy under applicable consumer law, we’ll provide the appropriate resolution, which may include applicable shipping costs.

Once we’ve received and inspected your return, we’ll process your refund to the original payment method used for your purchase within approximately 14 days.

Your bank or payment provider may take additional time to make the funds available after we’ve issued your refund.

Yes, provided your order hasn’t already been packed or dispatched. Fair warning, our team works quickly!

Please contact our Customer Service team as soon as possible at hello@sasni.com and we’ll do everything we reasonably can to cancel or amend your order before it ships.

Once your order has been packed or dispatched, we may be unable to make changes.

Any import duties, customs charges or taxes collected by your local customs authority are non-refundable by Sasni unless the return is the result of our error or otherwise required by applicable consumer law.

Nothing in this policy limits or excludes your rights under applicable consumer law.

If you’re entitled to a remedy under the consumer laws that apply to you, those rights continue to apply regardless of this policy.

If you can’t find what you need here, please get in touch through our Contact Us form or email hello@sasni.com. Our Customer Service team will be happy to help.